Frequently Asked Questions
Why can't I see images on line?
Our product database includes the most popular fabric patterns along with their images. However, due to the sheer volume of fabric patterns available (currently there are over 100,000 patterns and colorways from our various vendors), our system might miss a few. Our system works best if you know the vendor and the pattern that you want, and if you are looking for an online source for that pattern. We currently have images for Robert Allen, Kravet, Lee Jofa, Beacon Hill and Duralee.
Please also note that you can specify your order as a cut-for-approval (CFA), which means that we will send you a cutting of the fabric that has been reserved specifically for you. Once you approve the cutting, we will ship the order. While this delays your order a few days, it will ensure that you get the exact dye lot and fabric that you wanted. If you would like this option, please specify "CFA required" in the "comment" section of the check out page.
What are the unit of measurement?
Our fabrics and trims are sold by the yard. Tassels and tie backs are sold by each. Wallpapers are sold by the roll.
Is your fabric first quality?
Absolutely, we order fabric directly from the distributors and all fabric is first quality and authenticity is guaranteed.
Is fabric returnable?
All of our fabric is custom-ordered for you and we regret that we are unable to accept returns. We will accept returns due to manufacturer defects or shipping damages only. All returns require a return material authorization (RMA). NO CLAIMS WILL BE ACCEPTED IF THE FABRIC IS CUT.
Can you get discontinued fabric?
Our vendors frequently discontinue fabrics either to make room for new products or if the mill no longer produces the pattern.
We regret that we can not offer discontinued fabrics. If you know a pattern is discontinued, your best bet is to choose an alternative.
What if I can't see the pattern I'm looking for?
If you can not locate the pattern needed, either it is discontinued or if the pattern is too new to be listed on your price list. In either case, please email us and we will be more than happy to assist you. We are unable to order discontinued pattern.
How do I order sample?
We offer memo sample for $10 fee. Each fabric pattern will list a swatch option, where you can check out just like any other standard product.
A return envelope is provided with our swatches for your convenience if you no longer need the sample. This eliminates waste and saves the environment. You are not obligated to return the sample. The memo fee is to cover our administrative cost and will be credited toward your purchase.
When does my order ship?
Most stock orders ship within 48-72 hours after receipt of order. If an item is not in stock, we will advise you of the estimate ship date.
Memo samples are mailed by first class mail and will take about 7-10 days.
Your credit card will only be charged when your order ships. In case of back orders, we will perform an authorization on your credit card at time of order. The actual charge only applies when the order ships.
CANCELLATION & RETURN POLICY
Cancellation
Our system is set up so orders ship as soon as possible. You may cancel the order if it has not shipped. Generally, it is recommended that you cancel the order within 24 hours. Once the order ships, it can not be returned for other reasons than manufacturer defect. For more information on our return policy, please refer to our return policy.
Occasionally, we might need to cancel your order for the following reasons:
-Unauthorized credit card transaction
-Item is no longer available or discontinued
-Pricing discrepancy
If an order is cancelled, no charge will be applied to your credit card.
Return Policy
In order to keep our prices low and competitive, we regret that we can not accept returns for other reasons than manufacturer defect. This is because all fabric is cut to order specifically for you.
If you receive a fabric that is defective, please email us or call us at 800-497-8042. We will issue a call ticket for the defective item and promptly ship out the replacement fabric. If stock is not available, you also have the option of getting a full refund.
