Frequently Asked Questions
Inside Stores is open Monday to Friday 10AM to 6PM Eastern Standard Time. For questions about your orders or sample requests, please email customerservice@insidestores.com. For general inquiries, please call 800-497-8042 or we can be contacted via live chat during business hours. We aim to get back to you within 24 hours.
Why can't I see images online?
Our product database includes the most popular fabric patterns along with their images. However, due to the sheer volume of fabric patterns available (currently there are over 250,000 patterns and colorways from our various vendors), our system might miss a few. Our system works best if you know the vendor and the pattern that you want, and if you are looking for an online source for that pattern.
What are the units of measurement?
Is your fabric first quality?
Absolutely, we order fabric directly from the manufacturers and all fabric is first quality and authenticity is guaranteed. We are an authorized dealer for all the brands listed on our web site. We offer
"trade only” products that are made available to purchase for all consumers. without having to use a designer.
Is fabric returnable?
All of our fabric is custom-ordered for you and we regret that we are unable to accept returns. We will accept returns due to manufacturer defects or shipping damages only. All returns require a return material authorization (RMA). NO CLAIMS WILL BE ACCEPTED IF THE FABRIC IS CUT OR INSTALLED.
Can you get discontinued fabric?
Our vendors frequently discontinue fabrics either to make room for new products or if the mill no longer produces the pattern. We are always happy to check to see if there is any stock at the brands warehouse.
We regret that we can not offer discontinued fabrics. If you know a pattern is discontinued, your best bet is to choose an alternative.
What if I can't see the pattern I'm looking for?
If you can not locate the pattern needed, either it is discontinued or if the pattern is too new to be listed on your price list. In either case, please email us and we will be more than happy to assist you. We are unable to order discontinued pattern.
Why should I order a sample?
Due to variances in monitors, the colors and patterns displayed may vary slightly from the actual product. Physical samples should be ordered prior to specifying. If you do not like the actual fabric when it arrives, it is not returnable. Note that samples are randomly cut and dye lots are not guaranteed, they are a very close representation of the actual fabric. Only ONE sample per SKU/Item can be ordered at a time.
How do I order sample?
We offer memo samples/swatches for $5.00 each. The Swatch Fee is a processing/handling fee and is non-refundable unless you do not receive your sample. All samples are ordered online only. Each fabric pattern will list a swatch option, where you can check out just like any other standard product. Please note, maximum 20 samples per order. If you do not receive a sample, please contact us and we will be happy to request another or refund.
Note: samples are randomly cut and dye lots are not guaranteed. If you need to see the exact color of the fabric, we recommend ordering a cut for approval with your fabric order. A sample comes from a random dye lot and its purpose is for you to determine if you want that particular design.
A CFA is for the purpose of matching colors. It comes from the specific dye lot that you will receive when you place an order and specifically request a CFA. CFA generally require a five yard minimum order.
A return envelope is provided with our swatches for your convenience if you no longer need the sample. This eliminates waste and saves the environment. You are not obligated to return the sample. The memo fee is to cover our material, administrative and shipping cost. It is not refundable. Sample orders cannot be cancelled once the order has been processed.
Samples are not be available on outlet items, limited stock items and all Beacon Hill, Pindler and Robert Allen/Duralee patterns. The manufacturers are no longer supplying them.
What is a cut of approval?
A cut of approval (CFA) is an actual cutting of material of your order. This option is recommended if you need to match a particular dye lot or if you want to see exactly what you'll be receiving. Dye lots can vary from shipment to shipment, for this reason, we cannot guarantee an exact match to your sample book. If a color match is critical, we suggest you order a CFA. CFAs are only available on in stock items and require a five yard minimum order.
It is required that you place an actual order so that we can reserve the required quantity. Please put "CFA required" in the comment section of your order.
Once we receive your order, we will reserve the quantity and send you a cutting of the reserved material. We will only ship once you approve it. Your credit card only get charged if the order ships.
There is no charge for the cut for approval service. Note that it will delay the shipment of your order for a few days due to processing time.
CFA is not available on wallpapers.
When does my order ship?
Most in stock orders ship within 24-72 hours after receipt of order. If an item is not in stock, we will advise you of the estimate ship date. Mill stocked items take 7-10 business days to arrive. Memo samples are mailed by first class mail and may take up to 7-10 business days to arrive.
Your credit card will be charged when your order processed. Inside Stores will notify all customers if a product is back-ordered and will only process the order upon approval by the customer of the back-order date. Because the order will ship directly from the manufacturer, Inside Stores will process your payment at the time your order is placed. Orders can be cancelled any time before shipment unless it is a made to order/request item. All Pindler, Scalamandre, Maxwell back-orders and any made to order items cannot be cancelled once approved by customer as a matter of the manufacturer's policy.
First Time Orders
For your security, please be aware that first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary.
Cancellation Policy
Our system is set up so orders ship as soon as possible. You may cancel the order if it has not shipped. Generally, it is recommended that you cancel the order ASAP as it often ships the same day. Orders sometimes ship in one hour. All cancellation requests must be called in during normal business hours or sent by email to customerservice@insidestores.com. Sample order cannot be cancelled once they are processed in our system.
Once the order ships, it can not be returned for other reasons than manufacturer defect or shipping damage. For more information on our return policy, please refer to our return policy. Made to order items and some backorders cannot be cancelled once production has started.
Occasionally, we might need to cancel your order for the following reasons:
Unauthorized credit card transaction
Billing/Shipping not authorized by credit card
Item is no longer available or discontinued
Pricing discrepancy
If an order is cancelled, all charges will be refunded in full
