We regret that we cannot accept returns for other reasons than manufacturer defect or shipping damage. This is because all fabric is cut to order specifically for you. Wallpaper is also non-returnable. We need to keep our prices low and competitive.
If you receive a fabric or wallpaper that is defective*, please email us or call us at 800-497-8042 immediately after receipt. We will issue a call ticket for the defective item and promptly ship out the replacement fabric. If stock is not available, you also have the option of getting a full refund.
Upon receipt of material, carefully inspect before cutting. Confirm that you’ve received the correct item and quantity.
CLAIMS FOR LABOR WILL NOT BE ACCEPTED UNDER ANY CIRCUMSTANCE.
All damage claims must be made within 30 days of receipt.
No returns will be accepted if cutting or alteration has been made to the merchandise or if wallpaper has been hung -- please inspect before using.
*Dye lot variance issues are not defects and will not be accepted for returns. A sample comes from a random dye lot and its for the sole purpose to determine if you want that particular design. Samples are not dye lot specific. Actual dye lots can vary from samples. Natural fabrics tend to vary more.