Terms and Conditions

Please read the following terms and conditions carefully. This Agreement sets forth the terms of sale for all merchandise purchased by you (Buyer) from THE WORKROOM LLC (Seller).

Payment

We accept major credit cards and PayPal. Accepted payment methods include: PayPal, VISA, MasterCard and American Express. Orders requiring multiple shipments will be charged the prorated balance for each separate delivery. Seller does not accept any orders on COD terms.  Orders for fabric, wallpaper and home accessories are charged when order is processed.  Back-orders will be charged up front to bring the product in as required by vendor.

Seller is required by law to collect sales tax on all orders delivered to destinations that may impose sales and use taxes. Buyer is responsible for checking local laws to determine if they are subject to any additional sales and use taxes or duties.

Order Acceptance and Cancellations

Al orders are subject to Seller’s acceptance and standard audit procedures. Errors in arithmetic and pricing are subject to correction. In the event Buyer does not approve a correction, Seller reserves the right to cancel the order and refund Buyer’s deposit.

Orders are at all times subject to Seller’s ability to deliver the specified merchandise. If at any time, for any reason, Seller determines that it is unable to deliver the purchased items, Seller may elect to cancel the order if Buyer and Seller are unable to agree on acceptable substitute items or new delivery schedule.

Buyer may not change or cancel a custom order without Seller’s acceptance. In the event Buyer requests a change or cancellation, Seller will determine if the request can be accommodated, and if so, if there are any fees or penalties associated with fulfilling the request. Buyer shall be solely responsible for all penalties and fees associated with any change.

Seller does not ship orders “on approval” by Buyer. Buyer is solely responsible prior to the placement of any order to determine that the colors, patterns, fabrics, design, dimensions and characteristics of all items are as desired. Due to the fact that computer monitors exhibit wide color variances, Seller is not responsible for the color representation of any photograph viewed over the Internet.

Delivery

Seller will provide an estimated delivery date at time of order acceptance. Most orders are shipped within 24 to 72 hours after order acceptance. This is only an estimate. Seller is unable to guarantee delivery times and cannot be held responsible for delays or changes to this schedule. Seller will notify Buyer when the merchandise is ready to ship and make arrangements to put Buyer in contact with the delivery service. Title to all merchandise passes to Buyer at the time the merchandise is consigned to the delivery service. Seller shall insure all goods and assist Buyer in making claims or obtaining repairs in the event any items are damaged during shipment. If Buyer misses a delivery appointment, Buyer may be subject to an additional redelivery fee imposed by the delivery service.

Seller is not responsible for any damage to Buyer’s home resulting from delivery; Buyer shall make any such valid claim directly to the delivery service.

Buyer must inspect each item immediately upon delivery. All damage, scratches, chips, tears or soil must be noted on the Bill of Lading and reported to Seller within 72 hours. Seller is not responsible for damage not noted on the Bill of Lading. For any items with substantial damage, Buyer is instructed to refuse delivery.

Warranties

Seller shall honor the terms of the warranty provided by the manufacturer to the original Buyer if such warranty exists.  All items are subject to each manufacturers' warranty. Defects caused by installation errors, abuse, negligence or damage from moving are not covered. This warranty provides you with legal rights, and you may have other rights which vary from state to state.

Seller is not responsible for color and grain variations in leather and other natural products. Certain inconsistencies should be expected and add to the character of the merchandise. Some natural items such as leather, cotton, silk and wool may be subject to small knubs or very slight discolorations. Seller is also not responsible for dye lot variations and cannot guarantee exact matches between similar items. Seller is not responsible for warranty claims denied by the manufacturer.  Color variations often cannot be avoided from one dye lot to another.

Returns

All fabric and wallpaper orders are custom-ordered and are not returnable. We will accept returns due to manufacturer defect or shipping damage. All damage claims must be made within 15 business days after receipt. We will not accept any claims made after this period. All returns require a return authorization from seller. No returns will be accepted if cutting or alteration has been made to the merchandise or if wallpaper has been hung.  Please be sure to inspect your order upon delivery before cutting or using item.  Color variations often cannot be avoided from one dye lot to another.  Fabric and wallpaper cannot be returned for credit after it has been cut.  Yardage must be inspected for flaws or correctness of pattern, color, and quantity.

Refunds and Credits

All refunds and credits authorized by Seller will be promptly processed and issued within 14 business days. In the event Buyer is required to return merchandise, Seller will not process the credit until the merchandise is received and inspected. Payments originally made by credit card shall be refunded by issuing a credit to the same card.

Miscellaneous

This Agreement shall be governed by the laws of the State of Nevada, and Buyer and Seller agree that the jurisdiction for all claims resulting from this Agreement shall be the Clark County, Nevada. The prevailing party shall be entitled to reasonable attorneys fees.

This Agreement supersedes any and all prior Agreements between Buyer and Seller, including any verbal or written representations.